Fidelity is currently unable to provide brokerage or mutual fund account information

This morning, I received the following error as I tried to log in to my Fidelity account.

Fidelity is currently unable to provide brokerage or mutual fund account information. Please try again later.

It happened on both my iPhone and computer. Fidelity fails to load or retrieve my brokerage account information.

After a bit of troubleshooting, here’s what worked for me.

Step 1: Refresh or Restart the Fidelity App

Sometimes, just like with a phone, refreshing or restarting the Fidelity app can do the trick. Give it a shot and see if it works.

Step 2: Try a Different Browser or Device

If you can’t login to your Fidelity account on Chrome, try using Firefox or Microsoft Edge. Switching things up by using a different browser or device might help.

Step 3: Clear Your Browser’s Cache and Cookies

Clearing out the stored data in your browser can help, too.

For Chrome:

1. Click on the three dots in the top-right corner.
2. Go to Settings > Privacy and security > Clear browsing data.
3. Select Cookies and other site data and Cached images and files, then click Clear data.

For Firefox:

1. Click on the three horizontal lines in the top-right corner.
2. Go to Options > Privacy & Security.
3. Under Cookies and Site Data, click Clear Data.

Step 4: Get in Touch with Fidelity Support

If none of the above steps work, don’t hesitate to contact Fidelity’s support team. They’re there to help and might have some extra tricks up their sleeve.

Bonus Tip for Fidelity Mobile Users

Uninstall and reinstall the Fidelity mobile app on your iPhone or Android devices. This can certainly help in many instances where the Fidelity stopped working.

Sometimes, when Fidelity is unable to provide brokerage or mutual fund account information, it might be due to high traffic or a temporary server issue. Just give it a few minutes, then try again. It’s usually a short-lived hiccup.