Fidelity’s Active Trader Pro platform encountered a Windows 11 desktop with users receiving the error message: “You are currently running an unsupported version of Active Trader Pro.”
Initial Impact
Fidelity’s Active Trader Pro (ATP) is a powerful desktop-based trading tool for active investors. However, recently, online community users encountered an unexpected issue with the message: “You are currently running an unsupported version of Active Trader Pro.”
This issue occurred unexpectedly where with Fidelity Investment account users experienced issues when trying to log into Active Trader Pro (ATP), causing disruptions for traders attempting to log in. The login problem was initially observed on both Windows and Mac OS systems. It was speculated by some online forum users that a recent Microsoft Windows 11 update to the .NET Framework could been the issue.
Fidelity’s Response
Fidelity’s representatives quickly acknowledged and identified the problem on Reddit, ensuring providing reassurance to impacted users that the issue had been identified and resolved.
Additionally, the Support Team took the opportunity to remind Active Trader Pro users that the software updates automatically, so if there are software issues that have been reported, most likely, the technology team is working on a fix that will update automatically.
What if you’re still receiving the “You are currently running an unsupported version of Active Trader Pro” login error?
If Fidelity users continue to experience problems (or suspect they may not be running the latest version of ATP), Fidelity recommends reinstalling Active Trader Pro to perform a clean installation of the software to ensure that all components are up-to-date and functioning correctly.
For those who rely on ATP for their trading activities, it’s crucial to stay informed about potential software conflicts and updates. Regularly checking for updates and following recommended troubleshooting steps can help minimize disruptions and ensure a seamless Fidelity Investments experience.